Once an order is invoiced and dispatched you will receive an email with tracking details and a easy step link to track your parcel.

Delivery will take place within 7 working days for main city centres and within 10 working days for outlying areas from date of dispatch.

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, Pretoria and East London)

Outlying areas – All regional areas

Dale Footwear (Pty) Ltd is unable to guarantee that all orders will be delivered within the stipulated time frame as some factors are beyond our control.

Delivery is during office hours only, to either a work or home address. Kindly note that we deliver via courier company please note that we do not deliver to PO boxes or Private bags.

Delivery on all full priced items is free of charge within South Africa; however some surcharges may apply to remote areas.

All sale items carry a delivery fee of R97.75 incl. VAT, per order up to 5 pairs. Orders exceeding 5 pairs will be charged an additional R97.75 incl. VAT per 5 pairs. 

Kindly note that any promotion run for free delivery on all orders including sale itmes will only be applicable for once off delivery, this does not include returns or exchanges.If a full priced item is purchased in this period the rule of one free delivery and one free return still apply.

Dale Footwear (Pty) Ltd shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the courier company will attempt to call you to arrange another delivery. Should the courier company not be able to deliver for a second time, the purchase will be returned to Dale Footwear (Pty) Ltd. Any re-delivery will carry an additional delivery fee of R97.75 incl. VAT per item.

Dale Footwear (Pty) Ltd will only deliver within South Africa.

Retain a copy of your order / invoice at all times.

To track a delivery, you can contact customer services at Dale Footwear (Pty) Ltd (011) 345 8222